Our Services

A short & sharp high-level assessment against recognised or constructed maturity models – A baseline current state report describes opportunities for improvement

From top down, we assist you to see traceability of purpose from Vision, Goals, Strategies, Initiatives, Programs, Projects & Operational Changes – A roadmap provides clarity of purpose & direction & high-level business plan describes who will lead & drive outcomes.

Analyse service delivery, supporting processes, procedures & instructions to identify areas requiring improvement – Current State & Future State processes supported by documents, data & systems.

Ensure the business is compliant with its legislative & regulatory obligations – Review of obligations & gap analysis on where processes, procedures & systems need to change for obligations to be demonstrated.

Larger organisations need to constantly plan to retain core systems, upgrade some systems & retire or replace others – This service component considers business goals & objectives, creates strategies & plans to meet these objectives, documents & controls IT systems to be maintainable & best value for money & uses best practices methods to choose the suite of IT products & services required.

Larger organisations need to budget & plan to retain, upgrade & retire systems – The portfolio service component uses a Lite P3O framework to build a list of projects with high-level detail for prioritisation so that system change is planned & sequenced in an orderly & considered manner.

From the portfolio a number of projects are sized & assessed to be implemented using best practice frameworks – A program adds additional governance to ensure dependencies, sequencing & scheduling of interdependent projects is in place to minimise all project risks & issues.

Individual Solutions – Stand-alone solutions or point solutions are available where it is either recommended to do so as to address a unique need or implement a tactical approach to address a requirement in the short to medium term.

End to End Solutions – Applying best practice considers the end to end IT requirements of the business, what enterprise architecture is in place & what will make up a value for money, future proofed, business enabling solution to meet & exceed needs.

Project work such as proofs of concept, pilots and major projects are delivered using project management methodologies including waterfall, Agile & Scrum which are selected to best suit each project. We bring all the tools and expertise to stay on top of projects so that clients can participate as required & remain informed with weekly updates & progress reporting.

IT Management – With solutions being implemented in projects, this service encompasses the handover & management of ongoing Operational Support functions. It covers activities to ensure computer software, hardware & infrastructure are best servicing business needs using such models as ITIL. To effectively manage computing & related systems is pivotal to underpinning business success.

All stakeholders are identified & engaged to ensure the direction & needs of the business & their individual needs & concerns are captured.

For Waterfall Projects a V-Model is used to ensure results from the Elicitation & Collaboration step are referred to throughout the project & in Agile Projects, Story Cards are used to ensure products produced meet User Stories & are traceable & tested to ensure priority needs are met.

Looking at the Current State holistically for our clients ensures we account for the bigger picture when recommending change. This results in risks & costs being assessed & benefits realised effectively & efficiently.

Functional & Non-functional requirements are specified to a sufficient level to be agreed to & to inform design options.

With a design option agreed, the design definition is communicated & reviewed to inform the solution build.

Solution performance is measured & value is confirmed.